Services
Outsourcing & Managed IT Services
Fully managed IT contracts for businesses worldwide: from 24/7 helpdesk and remote monitoring to strategic IT consulting, all under a single SLA.
Get a Managed Services Proposal50+
Managed Clients
99.9%
Uptime SLA
4 hr
Critical Response
24/7
NOC Monitoring
What's Included
Comprehensive Managed IT Coverage
IT Helpdesk (L1 / L2 / L3)
Multi-tier support for end users and infrastructure: ticket management, remote resolution, and escalation to senior engineers.
Remote Monitoring & Management
Proactive RMM across servers, workstations, network devices, and cloud resources, so alerts arrive before failures become outages.
Patch Management
Automated OS and application patching with change control, tested in staging before deployment to production.
Backup & Disaster Recovery
Automated daily backups, off-site replication, and documented DR runbooks with tested RTO/RPO targets.
Proactive Maintenance
Scheduled preventive maintenance visits, hardware health checks, and firmware updates to extend equipment life.
IT Strategy Consulting
Quarterly technology reviews, IT roadmap planning, budgeting guidance, and vendor management as your virtual CTO.
Service Levels
Our SLA Commitments
| Priority | Example | Response | Resolution |
|---|---|---|---|
| P1: Critical | Server down, network outage | 15 min | 4 hr |
| P2: High | App unavailable, email down | 30 min | 8 hr |
| P3: Standard | Workstation issue, software fault | 2 hr | 24 hr |
| P4: Low | Password reset, minor request | 4 hr | 48 hr |
Focus on Your Business. We'll Handle the IT.
Talk to our managed services team about a custom contract that fits your size, budget, and requirements.
Request a Managed Services Quote